Technical Assistance

Hands on Banking/El futuro en tus manos is developed in Flash programming so users will need to have macromedia flash on their computers. You may also need to disable pop-up blockers for this site. Instructions for these actions are included below.

  
     

 
Questions

  1. Why am I being asked to disable pop-up blockers? Won't I get lots of pop-ups now?
  2. What is Adobe Reader? Why do I need it?
  3. What are the Windows system requirements for accessing this program?
  4. What are the Macintosh system requirements for accessing this program?
  5. How can I tell which browser version I am using?
  6. How do I optimize the performance of this program?
  7. What is Macromedia Flash Player?
  8. Why am I being asked to download Macromedia Flash Player?
  9. How can I get further technical assistance?

Why am I being asked to disable pop-up blockers? Won't I get lots of pop-ups now?
 Back to Top

Hands on Banking uses Flash programming, and when it opens a new window, some pop-up blockers can mistake this for an ad.

You can disable pop up blockers for this site only to view all aspects of Hands on Banking and yet keep pop-up ads interfering with other websites. Each pop-up blocker service is different - please see your Internet Help section if you need assistance to disable your specific blocker.

What is Adobe Reader? Why do I need it?
 Back to Top

Adobe Reader is a free program you probably already have on your computer. It enables you to read and print .pdf (portable document format) files. All Hands on Banking supporting documents are in .pdf format. We use .pdf to ensure faster downloads, as the files are smaller than the original source documents.

What are the Windows system requirements for accessing this program?
 Back to Top

  1. Windows 95, 98, Me, NT, 2000, & XP
  2. Pentium 300 MHz (minimum 233Mhz)
  3. 128MB RAM recommended (minimum 64MB RAM)
  4. Sound card and speakers (or headphones)
  5. DSL/cable modem or greater connection (A minimum 56 KBPS dial-up speed will work, although it will be slow. We recommend that you order the free CD at HOBCD@wellsfargo.com.)

    Supported Browsers:
    - Internet Explorer 5.0 or later
    - Netscape 6.2 or later with standard install
    - AOL 7.0 or later (NT, 2000, & XP only)
    - CompuServe 7 (2000 & XP only)
    - Mozilla Firefox®

    Browser Settings:
    - Allow cookies
    - Macromedia Flash plug-in required. Visit the Macromedia download-support page to get the latest version.
    - Active X enabled

What are the Macintosh system requirements for accessing this program?
 Back to Top

  1. OS 9.1 or higher version of classic & OS X (10.1.5 or later recommended)
  2. Power PC, G3 or G4 processor (G4 processor recommended for OS X)
  3. Minimum 96MB RAM (minimum 128MB RAM for OS X)
  4. Min 64MB available
  5. Speakers (or headphones)
  6. DSL/cable modem or greater connection (A minimum 56 KBPS dial-up connection will work, although it will be slow. We recommend that you order the free CD at HOBCD@wellsfargo.com.)

    Supported Browsers:
    - Internet Explorer 5.1 or later
    - Netscape 6.2 or later with standard install
    - AOL 7.0 or greater
    - Safari 1.0 Beta 2 or higher (OS X only)
    - Mozilla Firefox®

    Browser Settings:
    - Allow cookies
    - Macromedia Flash plug-in required. Visit the Macromedia download-support page to get the latest version.

How can I tell which browser version I am using?
 Back to Top

Go to the Help menu on your browser and choose About (Internet Explorer or Netscape). A box will appear with the information.

How do I optimize the performance of this program?
 Back to Top

To optimize the performance, please close any open programs.

What is Macromedia Flash Player?
 Back to Top

With Macromedia Flash Player, web users worldwide can view and interact with content developed in Macromedia Flash. For answers to the most frequently asked questions about Macromedia Flash Player, please refer to: http://www.macromedia.com/software/flash/open/faq/

Why am I being asked to download Macromedia Flash Player?
 Back to Top

If a web site uses Macromedia Flash content, the Macromedia Flash Player is required to view that site. A message asking you to download Macromedia Flash Player then comes from either the web site you are viewing or from your browser.

Most browsers come installed with Macromedia Flash Player, so you may already have a previous version of Macromedia Flash Player installed. You may still need to update to the latest version if the web site contains features that require a newer version. For best results, download and install the latest version from Macromedia Flash Player Download Center.

For problems with the Flash player, contact Macromedia support at: http://www.macromedia.com/support/

How can I get further technical assistance?
 Back to Top

If the above suggestions don't help you get Web or CD access, please email us at HOBtech@wellsfargo.com. Please describe your problem as specifically as possible. Be sure to provide your operating system and version, browser name and version, and plug- in version.

If you prefer, you may leave a message toll-free at 866-650-6228. We will return your call within 24 hours Monday through Friday. For assistance required during weekend hours we will respond on Monday.